Simply add as many items as you wish to your shopping cart while browsing our store. Once you're ready and want to proceed with the order - do so by going to the cart and clicking "checkout".

Follow the instructions by providing us with delivery information and your select payment method the for your goods - we will ship your package within 1-3 business days.

Kindly note that we work hard and strive to get your order ready to ship as soon as possible, we may not be able to cancel your order upon request.

If your order has not yet been fulfilled, it can be fully refunded. Please contact us at kamicoshop@gmail.com with your order number and we can take care of it for you!

Your order cannot be refunded if it has already been fulfilled.

Once you've placed your order, you will receive an order confirmation within 15 minutes. After your order has shipped, you will receive a shipping confirmation via email.
Your order can take 1-3 business days to be fulfilled. A friendly reminder that business days do not count as holidays and or weekends.
All packages are shipped through Canada Post.

If you have not recieved an order confirmation email after placing your order, please contact us to verify your email address!

We ship worldwide! Shipping time may vary depending on location, shipment method and other factors and shipping options will be shown at checkout.

Kami & Co. ships through standard letter mail with Canada Post. This can take anywhere from 7-21 days (excluding weekends and holidays). Expedited and Priority shipping options are available at checkout! 

Our delivery times are estimated and are not guaranteed. They will always be estimated in business days (excluding weekends and holidays). Once the packages arrive in the hands of our shipping provider, arrival times are out of our control and in the hands of the shipping service that has been selected. 

Neither Kami & Co. and Canada Post are responsible for lost packages if your shipping address is entered incorrectly. 

Kami & Co. is not responsible for lost or stolen packages.

You can find out how to care for your scrunchies and preserve fluffiness here!

Kami& Co. scrunchies come in our standard and XL size.
Our XL is 4x the size of a regualr scrunchie and are approximately 6.5" in diameter.
Our standard is 1.5x the size of a regular scrunchie and is approximately 4" in diameter.

We try our absolute best to keep our pictures on our website and social media as accurate as possible. However, scrunchie colours can vary slightly in different lighting!

Restock times vary!

While there are many reasons, restock times are largely dependent on the availability of the specific fabric. We source our material locally from many different locations, and sometimes we buy their remaining stock of a particular fabric. Sometimes these fabrics come back in stock and, unfortunately, sometimes they don’t! you can also find restock information in the description.

Kami & Co. scrunchies are 100% handmade. My family and I put a lot of love and care into creating every single scrunchie.

We're so happy that you're interested in sharing our products with the world!
Please contact us directly with your inquiry at kamicoshop@gmail.com and we'd me more than happy to talk and work something out!

Unfortunately we are unable to accept returns, but if you have any problem with your items, please contact us at kamicoshop@gmail.com to open up conversation on how we may address your concern. We are always here for you and happy to help!